We stand behind the quality of our products. The pictures and descriptions are accurate. We deliver the exact product represented on the web site. We do not substitute products unless we are directed to by the customer.

Orders are typically processed within 48 business hours. Occasionally we will get a run on an item and may experience delays. If this becomes the case we will do our best to contact the customer as soon as possible and offer them various alternatives.

See our "FAQ" section for more specific information on shipping times and seasonal rush times. If a product is shown as "in stock" on the site, the customer can rest assured that it is truly in stock. We will remove items from the site before we run out of an item.

We ship via Fedex, Fedex Ground and UPS.  We do not guarantee which shipping company we will use, only the speed of the shipment.  The speed of the shipment (i.e. 2 day) does not include packing and pulling time which is processing time additional to the shipping time paid for. 

If you want to know exactly how fast ground service will get to you, you should visit Fedex.com.  Estimates of shipping times can be found in our "FAQ" section.  These estimates are Fedex and UPS " approximate" shipping times for ground service, so if your order is time-sensitive, use a faster service.  Since we cannot control what the shipping companies do, we cannot take responsibility for delays caused by shipping companies.

We use brand name shippers to ensure great delivery. While we can try to recover money or "encourage" shippers to jump through hoops, all shippers mess up from time to time. We cannot be held responsible for things like the blizzard of the millennia hitting your town and all flights being canceled (thereby stopping all shippers from delivering). We often can't even help with the local drivers and depots, since you would be better suited to communicate with them.  The local toll free numbers ring to the local offices.  However in these rare types of situations, we can often provide alternatives and possibly still "save the day" for our customers. The key here being communication... talk to us, and we will as honest hard working people do our best to try and solve the unsolvable.

Planetcostume is not responsible for delays caused by the customer entering incorrect addresses. We do not retype your address or e-mail (for tracking confirmation).  Our computer system inputs your address exactly as you typed it into the shipping computer.  Planetcostume sells it's products FOB shipping point, so you agree that refusing or neglecting to receive a shipment does not constitute a failure on our part, but in fact will cost additional since the shipper will bill Planetcostume to return the shipment to the shipment point. Planetcostume will charge the customer for this shipping in both directions. Returns that are not pre-authorized will be rejected.

Due to the seasonal nature of costumes and related items, all sales are final. Planetcostume sells it's products FOB Shipping Point, so refusing or neglecting to receive a shipment does not constitute a failure on our part. Ordering late or choosing a shipping speed that is too slow for your product to arrive for an event is not a valid reason for cancellation. We suggest that you consult the Fedex tables and if needed call us for shipping and timing advice.

We may ship our products from multiple locations if products run out of stock at one warehouse. This will generate two packages being shipped to the customer at no additional cost. These packages may not arrive at the same time.

Some jerks ruined it for everyone by buying costumes using them and then returning them after using them. We obviously can't run a free "loaner" service.

No pre-authorized (without our RMA form and Authorized #) returns will be accepted and no refunds will be issued.  The only exception to this rule is if Planetcostume agrees that it shipped incorrect merchandise. However if you still think we messed up call us and we will see what we can do. We are human and know you are too.